You can reach our Customer Care Team via Telephone +971 42 716 151 and +971 54 252 3621. e-mail at enquiry@rotation.ae or live chat on our website. Also, we would be glad to get back to you via phone if you complete our Request a Call back form on our webpage:/request-a-callback.
Our chauffeurs greet passengers inside the airport, at the exit after the baggage claim with a personalized pickup name board.
Please provide your flight/train number for the airport or train station pickup when booking and we will track their status and adjust the pickup time of any delays or early arrivals (when possible)
Please call us as soon as you realize you left something. All vehicles are cleaned at the end of the service and all lost items are placed in the lost/found bin. We will gladly arrange to meet you to return the lost items. Rotation reserves the right to charge a delivery fee for returning lost items if found. Please note that Rotation is not responsible for the lost or damaged items left in the vehicles.
Cleanliness of the Vehicles in an important part of our service, so we discourage the consumption of food during the service. Alcoholic drinks will allow to consume in the car with prior consent with local laws. If the Vehicle requires cleaning due to spilled food or drinks, there will be additional charge.
Yes, small pets contained in a carrier or sited on the owner’s lap are acceptable. The pet carrier is subject to a charge.
You are most welcome to share your experience with us. Please do not hesitate to contact us via live chat, phone, or e-mail. We would appreciate your feedback as it would help us improve our service.
Your rate is based on the information provided at the time your reservation made. Additional charges can result from changes to your service during your trip, such as extra stop, waiting time, or extending the duration of your service. If you feel that you had any additional services, please contact our Customer Care Team at enquiry@rotation.ae.
